Connect a Twilio account

Before configuring Twilio, prepare an active carrier account, a voice-enabled number, a tested IntraCord assistant and an externally reachable gateway. Confirm that this provider is available in your organization's telephony settings.

Save the account connection

Create a telephony configuration and select Twilio. Supply: Account SID; Auth Token. Save, then open the configuration and add the number. Use international number format and credentials from the account that owns the number.

Route the conversation

Set the number’s voice webhook to your installation’s inbound callback using POST. The Auth Token is also used to verify signed requests.

Assign a published assistant to the number for inbound calls. Use the callback URL shown by your installation. The shared inbound route is /api/v1/telephony/inbound/run; the managed gateway host is app.intracord.hu. Keep provider callbacks on v1. Select the connection as default outbound only if this is the account that should place your calls.

Verify the connection

Call the number from a controlled test phone and check that the intended assistant answers. Match the conversation record with the carrier event. Then test an outbound call if required. If the call reaches the gateway but is rejected, compare the account credentials and callback URL; if it connects without sound, inspect the audio transport and model setup.

Test human transfer separately because carrier and account capabilities differ. See inbound routing and human handoff.